Issued by OK Superfoods Pty Ltd – ACN 616 711 409

This Terms and Conditions document governs the use of OK Superfoods Pty Ltd’s Online Service (the Service) including shopping and participation in promotions run by OK Superfoods Pty Ltd.

Purchasing from oksuperfoods.com
OK Superfoods Pty Ltd shopping gives customers convenient, quick, easy and secure shopping.

Products displayed on the site shopping areas can be purchased using secure online PayPal, Mastercard, Bankcard and Visa transaction facility. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfilment.

You will be asked to enter your personal details at time of checkout – this information is not stored for any other purpose than to complete the transaction and deliver you the products that you ordered

Pricing
All prices in the shopping areas are in Australian dollars (AU$) and include 10% GST (Goods and Services Tax). All prices are correct at time of publication; however we reserve the right to alter prices for any reason. If this should happen after you have ordered a product, we will contact you prior to processing your order.

Security
We use the secure Hosted Payment page solution from eWAY to process online orders. Customers can see their cards being authorized and debited in real time, all in an SSL secure environment. The Hosted Payment page enables us to offer customers a safe and speedy online shopping experience.

eWAY follow accepted industry standards to protect the personal information submitted to them, both during transmission and once it has been received. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however.

Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Contact Details
If you have any queries regarding shopping with robernmenz.com.au, please email  admin@oksuperfoods.com.

Copyright
“OK Superfoods” is a trade mark of OK Superfoods Pty Ltd. The copyright and other intellectual property rights in the material contained in the Service are protected by OK Superfoods Pty Ltd.

Children
OK Superfoods Pty Ltd will over time provide content and information which children may find interesting and may wish to access. However, no one under the age of 13 years is allowed to provide any personal information. Minors under the age of 18 years are prohibited from making purchases on the Service.

Disclaimer
This Service provides general information about OK Superfoods Pty Ltd and the products and services they offer. The information contained in the Service has been prepared solely for the purpose of providing information about OK Superfoods Pty Ltd, its subsidiaries and the services and products they offer. OK Superfoods Pty Ltd reserves the right to change, delete or move any of the material on the Service at any time without notice.

OK Superfoods Pty Ltd and its affiliates shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access the Service. This includes viruses alleged to have been obtained from the Service, your use of or reliance on the Service or any of the information or materials available on the Service, regardless of the type of claim or the nature of the cause of action.

Returns Policy
If, in the unlikely event, the products you receive are not in a merchantable condition, please email us immediately on admin@oksuperfoods.com and we will forward you instructions on where to return the product. Once received, we will assess the product and if found to be faulty, we will send you a replacement product and refund the cost of freight. Please note: we do our best to ensure that goods are shipped in excellent condition and cannot accept responsibility for environmental conditions encountered once a product has left our premises.

Minimum Purchase
Minimum purchase must be $20 of product. This can be made up of any combination of our products. Freight is additional.

Delivery
Due to the nature of our products, climatic and third party delivery conditions can impact on the condition of your order once it leaves our factory. Whilst we will take precautions to ensure your order arrives in the condition it has left our factory, please be aware that we take no responsibility for its arrival condition. Precautions we do take are as follows: – Please allow 10 days for delivery of goods. – In cases of extreme heat, delivery may be delayed at our discretion to ensure products are delivered in the best possible condition. – During summer cooling and insulating products will be used to help maintain optimal temperature conditions. – For orders over 5kg, a representative will contact you regarding delivery costs. INTERNATIONAL: New Zealand, North America and the United Kingdom are our only delivery points.

Policy Changes
Any changes to this policy will be posted here.

Privacy policy

We have put in place the following policy to protect your personal information.  By using our website and/or providing information to us, you consent to the policy.

What personal information do we collect?

You may give us information about yourself, such as your name and email address when, for example, you become an OK Superfoods Pty Ltd member or make a purchase from us.  If you do not give this information, we may not be able to provide goods or services to you.

How do we use the personal information?

We may use the information to process your transactions, to administer your account, to conduct credit and other checks, for our own internal purposes (such as risk management, staff training and billing), to help us to develop our website to be more available and user friendly to our customers, and for any other use which you may authorise.  Occasionally we may contact you to obtain further information or to offer other products or services that we feel may interest you. Should you prefer not to be contacted, please let us know and we will ensure that your name is withheld

Will we disclose the information to others?

We do not sell, trade or rent your personal information to others.  However, we do use other companies and individuals to perform services on our behalf, such as delivering packages, sending mail and emails and processing payments.  They will have access to your personal information needed to perform these services, but we will not authorise them to use your information for other purposes. In addition, we may provide statistics with personal identifiers removed about our customers, readers, sales, traffic patterns and related site functions to reputable third parties.

Cookies

Our website uses a technology called cookies.  A cookie is a small element of data that our website may send to your computer.  Any such cookie is typically stored on your computer’s hard drive and permits our website to recognise you when you return.  Our use of cookies helps us to provide you with a better experience during your use of our website by allowing us to understand what areas of the site are of interest to you.  You may configure your web browser to not accept cookies, although you may experience a loss of functionality as a result.

Security

We take security seriously, and have taken steps to ensure your personal information is secure.  We use secure servers and industry standard data encryption whenever we are receiving or transferring your information online.  However, we accept no responsibility for any loss, misuse, unauthorised access or disclosure, alteration or destruction of personal information which you submit to us.

Updating your personal information

You may obtain confirmation from us as to whether or not we hold personal information about you.  You may also request a copy of the information and/or request that corrections or changes are made to it.  You can make changes to your personal information on our website, by emailing us at admin@oksuperfoods.com .

Policy changes

We may review this policy from time to time and will notify you of any changes by posting an updated version on our website.

Feedback

We welcome your questions and comments about privacy at OK Superfoods Pty Ltd. Please email us at admin@oksuperfoods.com.